Management software for the service industry
Comprehensive software to manage service requests, maintenance, and SLAs
What can STEL Order do for your SAT service company?
Forget about paperwork and resolve job requests quickly and professionally with STEL Order.
Quotes in seconds
Leave Excel behind and prepare professional quotes in record time.
Manage projects and deadlines
Organize tasks and track the progress of each of your jobs.
Get to know your customers better
Offer a more personalized service and strengthen your customer relationships.
Stay connected with our cloud-based field service management software
Easily access all your data from your mobile device with our Android and iOS mobile apps.
Collect customer signatures on your cell phone.
Create work notes on your cell phone.
Track ongoing projects and all future business opportunities.
Periodic and corrective maintenance
Easily manage client equipment, track manufacturer warranties and consult service history.
Input client equipment into the system and track and schedule periodic maintenance.
Manage repairs and technical details for equipment breakdowns.
Create reports to track costs in real time.
María José Blasco
“Technical support is very efficient, attentive, and solution-oriented. An invaluable help. 100% recommended.”
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Expert Support Team
Telephone assistance
Chat with real people
Personalized experience
Trouble ticket service 7 days a week.
Job request management
Sync your email or website request forms with STEL Order to receive job requests instantly.
Connect multiple job requests to bigger projects.
Create quotes and invoices from your job requests, and ensure end-to-end traceability for all your processes and workflows.
Manually or automatically assign them to your field techs.
Product management
Streamline warehouse management.
Track inventory and all the supplies in your work vehicles.
Easily create bundled products and service packages from the products in your catalog.
Create special prices and multiple price lists.
Automate regular supplier POs.
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Frequently Asked Questions
Centralize the management of your job workflows, including the ability to attach pictures and videos to job files.
Easily create quotes, work notes, and invoices with a clear process and end-to-end traceability for every action and customer. Schedule periodic maintenance on your client’s equipment, ensuring resources are used efficiently and services are provided in an organized manner. And so much more!
Our Jobs module provides comprehensive asset management for service and maintenance businesses.
Schedule periodic maintenance, manage work notes, equipment warranties and repairs, and collect client signatures on any of the documents you create in the system.
Another key benefit is the ability to group multiple work notes on a single invoice and use the recurring billing feature to save time in your daily operations.
You can create job requests from the emails you receive and automatically assign them to your techs or create and assign them manually.
Our field service software allows you to create quotes, work notes, and invoices from these job requests, which improves efficiency and streamlines your workflows.
These features ensure your field service workflows are completed in a timely and organized fashion.
The management of job requests in your SAT service company with STEL Order allows automatic assignment to the appropriate technician.
The technician receives an alert on their mobile phone with all the necessary information: priority, customer details, the affected equipment, and the incident location guided by GPS.
In addition, you can create commercial documentation related to the job request, such as quotes and invoices, and add multimedia elements like photos and audio for more complete documentation.
STEL Order’s Calendar saves time, eliminates errors, and improves communication among your employees.
It includes a shared event and task center where you can plan and schedule jobs, facilitating cooperation and collaboration. You can create multiple work calendars and share them with your field techs.
You can also attach photos and other supporting documents to events to ensure everyone has the information they need to get the job done. All of this helps to streamline job request management and optimize your workflows.
Yes. You can track how much inventory goes out the door in your work vehicles as well as what materials are used on each job.
This is particularly important for managing field services that require spare parts, wires, screws and other essencial hardware and supplies to perform the job, which are regularly consumed or depleted.
Customer Assets are detailed records of equipment at a client’s location. These records include a history of periodic and corrective maintenance.
STEL Order also includes an online catalog where you can show clients your products, services, and spare parts right on your cell phone or tablet. All your field techs can access this catalog and the supporting technical information to help them do their jobs, including installation manuals, photos of installations, and details on spare parts available.
When we designed STEL Order we knew that it had to keep working even if your coverage was spotty.
If you are working in a basement or another place with poor coverage, you can still show customers your catalog, create quotes, work notes, and invoices, schedule events in your calendar or check a client’s outstanding balance. All your data will automatically be syncronized as soon as your internet connection is restored.
Yes. Your customers have the option to pay you online directly through the sales documents you send, whether by email or text.
This reduces the time it takes to get paid and simplifies the process for your customers.
