Privacy Policy – STEL Order

DATA PROTECTION BASIC INFORMATION.

 

Data Protection Basic Information
Responsible

STEL SOLUTIONS S.L

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PurpuseProvision of the contracted service, resolution of incidents and billing of contracted services and communications.

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LegitimationInterested parties consent.

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RecipientsEntrusted of the processing outside the EU, under the certification according to the Privacy Shield UE-EE.UU.

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RightsAccess, rectify and delete data, as well as other rights, as explained in the additional information.

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Aditional

Information

You can consult in detail the data protection additional information in our website:

www.stelorder.com/en/

 

PRIVACY POLICY

STEL SOLUTIONS, S.L., as owner of the website www.stelorder.com/en and of the management software STEL Order, exposes in this section the Corporate Privacy Policy about the information of personal character that the user can provide us, either in his quality of USER WEB of www.stelorder.com, TRIAL USER of STEL Order, CLIENT of STEL Order or PARTNER of STEL Order.

INDEX

1- EUROPEAN REGULATION OF DATA PROTECTION

2- CONCEPTS

3- RESPONSIBLE OF THE PERSONAL DATA PROCESSING

4- STEL SOLUTIONS AS DATA PROCESSOR

5- PROCESSING FILES OR ACTIVITIES 

6- PRINCIPLES THAT APPLY IN THE PERSONAL DATA PROCESSING 

7- VERACITY AND ACCURACY OF THE PERSONAL DATA FACILITATED

8- MINORS OF AGE

9- ENTRUSTED OF THE PROCESSING

10- CESSION OF DATA

11- PERSONAL DATA PROCESSING RIGHT

12- DATA RETENTION TIME

13- SECRET DATA  AND SECURITY 

14- HYPERLINKS

15- USERS AND RESTRICTED ACCESS

16- CHANGES IN THE PRIVACY POLICY

17- COOKIES POLICY

 

1- EUROPEAN DATA PROTECTION REGULATION.

We inform you expressly that this section is exclusively directed to the data processing that STEL SOLUTIONS, S.L. will made on the personal data facilitated to the company, which will incorporated to the files that we will indicate you in accordance with the established in the current legislation of the personal data protection (REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT And OF THE COUNCIL  on April 27 of 2016 relating to the protection of the physical persons regarding personal data processing and the free circulation of these data, with entrance in force the day May 25 of 2018, from now on, GDPR, as well as the Spanish legislation that develop it).

 

2- CONCEPTS.

Definitions that we will employ in this Privacy Policy:

  • STEL SOLUTIONS: We are, the company owner of this website, and the company that provides the services that offer through the application STEL Order.
  • WEB: it does reference to the present website (www.stelorder.com)
  • WEB USER: user of the web www.stelorder.com
  • TRIAL USER: user of the application STEL Order in free trial status.
  • CLIENT: user of the application that has hired the services of STEL Order.
  • PARTNER: Collaborator of STEL Order.
  • STEL Order: Application through which STEL SOLUTIONS provides its services.

 

3- RESPONSiBLE OF THE PERSONAL DATA PROCESSING

The holder of the service, of the website www.stelorder.com and of the software STEL Order, is STEL SOLUTIONS, S.L., with CIF: B-73684292. Inscribed in Murcia Mercantile Register, and social domicile: C/ Mayor, 2, Puente Tocinos, 30006, Murcia.

In fulfillment of the established in the GDPR, inform you that the data supplied, as well as those data derived of your navigation, will be treated and protected by STEL SOLUTIONS, S.L., like responsable of the personal data processing, and treated for the purpose to attend your application and the maintenance of the relation established in the agreement that subscribe or have subscribed with us.

 

4- STEL SOLUTIONS AS DATA PROCESSOR

For the service that STEL SOLUTIONS provides through the management software STEL Order and its web page www.stelorder.com, besides Responsable of the personal data processing  for the WEB USERS, TRIAL USERS, CLIENT or PARTNERS, is Processor for the data of the client and supplier of the TRIAL USER and CLIENT of STEL Order.

As Processor of the personal data processing  of others responsables it counts likewise with all the measures of security and protection of the personal data that indicate in this text, and guarantees that the processing of said data will be only and exclusively the one of the provision of the service that offers to the client.

Likewise, the TRIAL USERS and CLIENT of STEL Order, guarantee, like managers of the processing of data of their files, that fulfil with all the measures of security and protection indicated in the GDPR.

STEL SOLUTIONS, like processor of said processings, will not answer neither will assume any responsibility by the non-compliances and sanctions in matter of data protection that impose it to the responsible of said files.

 

5- PROCESSING FILES OR ACTIVITIES 

According to the previous legislation (Organic Law of Data protection of Personal Character and its Regulation of development), STEL SOLUTIONS, S.L., had inscribed in the Data protection Spanish Agency of several differentiated files.

With the current Legislation, European General Data Protection Regulation , no longer exists the obligation of registration of these files, however, like sign of the transparency and responsibility of this company in matter of personal data protection, today, are still inscribed. The legal obligation with this Regulation is to have to disposal of the Data Protection Spanish Agency a Register of Activities of Treatment of the Personal Data, with differentiation of files, according to the categories of users/affected of the processing and types of data.

In one and in another case, STEL SOLUTIONS, in reference with the WEB USERS , TRIAL USERS, CLIENT or PARTNERS, has of 2 files:

  • WEB USERS
  • CLIENT AND SUPPLIER ( For TRIAL USERS, CLIENTS Or PARTNERS)

Therefore, is necessary for the provision of the services offered that you accept the conditions of contracting and use of the web and the present privacy policy.

In no case STEL SOLUTIONS will treat personal data especially protected (GDPR, article 9 ).

A- WEB USERS

By the simple use or navigation of our web www.stelorder.com, we do not obtain any of your personal data, neither so if you allow all the cookies of our web. Only we will treat your data if you subscribes to our blog, if you make some comment in our blog, or if you contact us or ask information in the tab “Contact” through our email addresses.

In these cases, we indicate you that your data will become part of our Files and Registers, in specific to the Activity File of  Data Processing of “WEB USERS ”, although only the relative to your name, name of company, telephone and email address.

The data that we obtain of you like WEB USER , will have been facilitated only by you or your company (person that have your permission and consent). The processing of this data will be based on your acceptance of this privacy policy and the conditions of use of the website and the STEL Order software.

Finally, you consent your data processing data in order to be informed through your email, of new features or new products and services of STEL SOLUTIONS, S.L. You can revoke the consent at any time by sending an email to privacy@stelorder.com requesting it, or canceling your subscription through the button enabled for such purposes in any of the emails sent.

B- TRIAL USERS AND POTENTIAL CLIENT

In case you are a TRIAL USER or CLIENT, we indicate you that your data will become part of our Files and Registers, in concrete to the Activity File Data Processing of “CLIENTS” and “PROVIDERS”, but only those relating to your Name or Social denomination, Fiscal ID, Address, Username, subscription lenght (if applicable), Contact email address, and data of other users belonging to your account (Name, Email and ID).


The data we obtain as a TRIAL USER or CLIENT, it have been provided only by you or your company (person with your authorization and consent), and in order to contract our services. Therefore, the processing of such data will be based on the legal compliance with the contract for the provision of services.


Additionally, you consent the provision of your email address and the base of what we invoice to the corresponding PARTNER (if applicable), for the sole purpose that this will be informed of who has registered as client in STEL Order through him, so that we can liquidate the corresponding gratification. If you are not PARTNER, you will not Access to the email addresses of other TRIAL USERS or STEL Order CLIENTS.


The main purposes in the processing of your personal data are the provision of the contracted service, resolution of incidentes communications and the billing of the contracted services.

C- PARTNERS

If you are PARTNER, the same conditions will apply to you and the data will be treated same as to the TRIAL USERS or CLIENTS, being registered in the Treatment Activities File of “CLIENTS AND SUPPLIERS”, can be at the same time both, client and supplier.

On the other hand, you agree not to yield the data provided by STEL SOLUTIONS, S.L. except to liquidate the account that corresponds you, the information that we provide you doesn’t imply in any case an assignment of use, but the base of your invoice commissions calculation that correspond, as for the mail addresses, your guarantee that those TRIAL USERS or CLIENTS really come from you.

In any case, the PARTNER figure will not be responsible for the personal data processing responsibility of STEL SOLUTIONS, S.L, inasmuch the data processed by this professional relation with the PARTNER aren’t personal (only email, business names of companies and amounts charged). With which, STEL SOLUTIONS, S.L, as responsible for the processing of your personal data, does not have a contract for the processing of its PARTNERS.

D- COMUNICATIONS

In your quality as TRIAL USER, CLIENT or PARTNER, you consent to the processing of your data and the users associated with your account, in order to be informed through your email, of new features or new STEL SOLUTIONS products and services. As much as you, like the other users associated with your account, can revoke the consent at any time by sending an email to privacy@stelorder.com requesting it, or canceling your subscription through the button enabled for such purposes in any of the emails sent.

 

6- PRINCIPLES THAT APPLY IN THE PERSONAL DATA PROCESSING

In accordance with the established in GDPR Chapter II , and the codes of conduct in the personal data  processing, in our company and procedures, we apply the following principles in the personal data processing to preserve the rights and freedoms of the users:

  • Minimum data: We will obtain and treat only the minimal necessary information and category of affected in the processing. In no case we’ll obtain more data than the ones indicated in point “5- PROCESSING FILES OR ACTIVITIES ”, for each type of user.
  • Legality and transparence: In the information processing, we always have legitimacy for its use: the client has hired us, the user has provided the data in the contact tab, etc., and in all cases, has formalized the contract, or granted the consent. And always for the purposes that we indicate in this document.
  • Limitation in data retention time: We’ll conserve the data during the mínimum time necessary, unless you request before us the cancellation of the same ones.
  • Confidentiality and integrity: We guarantee the adequate security measures of personal data and its confidentiality.

 

7- VERACITY AND ACCURACY OF THE PERSONAL DATA FACILITATED

The USER WEB , TRIAL USER, CLIENT or PARTNER, whose information will be treated by the Company, guarantees that the information provided is true and accurate.


If you have provided personal data of another person, you guarantee that this person has authorized and consented you to provide us this information, and takes charge for all the responsibilities that derive from the use and processing of this information, if doesn’t have such authorization.


Keep in mind that you are the only source of information regarding your personal data, so we appreciate that, in order to keep it updated and in order all time in accordance with the principles of GDPR Chapter II, you have to communicate to our person in charge of the processing any change of the same ones sending an email to privacy@stelorder.com.

 

8- MINORS OF AGE

The web www.stelorder.com isn’t directed to minors. All WEB USERS, TRIAL USERS, CLIENTS or PARTNERS of the web and the services offered must be on legal age. If it is, the contract between STEL SOLUTIONS, S.L., and the above mentioned user or client will be null, and in any case, we exempt ourselves from any responsability that may arise from the non-compliance of this requirement.

 

9-   ENTRUSTED WITH THE PROCESSING

STEL SOLUTIONS requires collaborators for certain services. When in the provision of those services, theses other companies are going to do an information processing, the law names them In Charge of the information processing.


To provide the STEL Order service, we use like subcontractors external providers out of the EU/EEE that satisfied with all the obligations and all the requirements of this privacy policy; specifically, that their level of data protection complies with the standard required by the relevant data protection laws, by having a certification in accordance with the EU-US Privacy Shield Framework.


These suppliers are listed below, with the link to their certification according to the EU-US Privacy Shield:

– Amazon Web Services, Inc – Hosting Service – Certification Privacy Shield

– Rocket Science Group LCC (MailChimp®) – Mailing Comunication Service – Certification Privacy Shield

– Zendesk Inc – Support Service – Certification Privacy Shield

– Google LCC – Contact management service – Certification Privacy Shield

 

10- CESSION OF DATA

We guarantee you that we will not cede the use of your data to third parties, to they send you publicity, and we will only transfer your data to those responsables for the processing that we have indicacated in the previous point, and only for the purposes indicated in each case.

Therefore, according to the stipulad in article 13.1 a) of the GDPR, STEL SOLUTIONS, does not share the data and the recipient of the same.

 

11- PERSONAL DATA PROCESSING RIGHTS.

In fullfillment of the stipulated in the GDPR, you can contact STEL SOLUTIONS, S.L. at any time, as data controller, in the contact channels indicated in poin 1 of this privacy policy, to be able to exercise the rights of acces, rectification, deletion, opposition, portability and withdrawal of consent of your personal data included in our files.


A- Right to request acces to personal data: you can consult us if we are treating your data, what specific data, where we have obtained it, ect. GDPR Article 15.

B- Right to request rectification: (in case they aren’t correct) or deletion (when personal data are no longer necessary in relation to the purposes for wich they were collected). GDPR Article 16 .

C- Right to request the processing limitation or cancelation, in which case they’ll only be kept by us for the exercise or claims defense. Article 17 and 18.

D- Right to object to the processing: We will stop the data processing that you indicate us, unless for lefitimate reasons we have to keep it. Article 20.

E- Data portability right: in case you want your data to be processed by another Company, we’ll provide your data portability  to any other Company you indicate us, in a structure format, inteligible and automated. Article 20.

These rights are very personal and will be exercised by the interested part, unless it grants sufficient authorization to another person. The response to the exercise of any of there rights will be made effective by the File Responsable in the following ten days of the request receipt. In case the File Responsable considers that it’s not appropriate to agree to the request, we’ll informed you in a reasoned manner and within the terms indicated in this section.

If you considered that there is a problem with the way in which we’re processing your data and you aren’t satisfied with the answer of your request, you’ll be able to direct your claims to the Data Protection Spanish Agency, as indicated in the case of Spain. (www.agpd.es). Also, you can claim judicial qualified en case of considered it opportune.

 

12- DATA RETENTION TIME

In accordance with the obligation indicated in GDPR article 13.2 a), we indicate the  personal data retention terms  in each case:


The personal data that STEL SOLUTIONS deals with will be kept until the WEB USER, TRIAL USER, CLIENT or PARTNER communicate us their wish to cancel the data that it’s being treated.

 

13- SECRET AND SECURITY OF THE DATA

In accordance with the stipulations estalished in the GDPR article 32, STEL SOLUTIONS informs that it has implemented the necessary technical and organizational security measures to avoid all the inherent risks to the activities and services carried out by the Company, and guarantee the security of your personal data and avoid its alteration, loss and processing and/or unauthorized access, being considerated the status of the technology, the nature of the stored data and the risks to which they are exposed, whether they come from human action or of the physical or natural media, supervising, controlling and continuously evaluating the established processes to ensure respect for the privacy of your data. This data is collected from the user using HTTPS (HyperText Transfer Protocol Secure), a security protocol that allows the transmission of encrypted data between the web server and the user, and vice versa.


STEL SOLUTIONS, has carried out a Data Protection Audit before the entry in force of the European Data Protection Regulation ( May 25, 2018), and has performed a Risk Analysis in the processing of Personal Data, and has the capacity to guarantee the permanent confidentiality, integrity, availability and resilience of the systems and processing services; the capacity of restore quickly the availability and access to the personal data in case of a physical or technical incident; and with a periodic verification and evaluation process of the effectiveness of technical and organizational measures to guarantee the safety of the process.


In accordance with  the GDPR articles 33 and 34 , STEL SOLUTIONS, guarantees that in case that exist a minimun breach in the systems that may involve the violation of the personal data security, the responsible of processing will notify the Data Protection Spanish Agency  and the affected interested, within a maximum period of 72 hours.

 

14- HYPERLINKS


Although we can include in our website web links to another sites that are not operated or controlled by STEL SOLUTIONS, please note that we can’t guarantee and we don’t take responsability of the legality, reliability, usefulness, veracity and updates of its contents, so before you provide your personal information to this pages outside of STEL SOLUTIONS, S.L. review your privacy practices and and keep in mind that they may differ from ours.

 

15- USERS AND RESTRICTED ACCESS


To enter to the restricted access areas, users must have the corresponding access codes.


STEL SOLUTIONS, S.L reserves the right to freely accept or reject the request registration  of any user. The entered data by users must be accurate, current and true, and it’ll be processed and treated according with the current legislation of the  personal data protection.


Users will be responsible in any case for the custody of their acces codes, so they’ll be exclusively responsible for any damages and prejudices that may arise from an improper use of it, by unauthorized third parties. Users should inmediately inform the contact address of STEL SOLUTIONS, S.L. so we can proceed to blocking and replacing it.

 

16- CHANGES IN THE PRIVACY POLICY

STEL SOLUTIONS, S.L. reserves the right to modify this Privacy Policy, according to our own criteria or motivated by a legislative, jurisprudential or doctinal change of the Data Protection Spanish Agency . Any modification of the Privacy Policy will be noticed on our page and published at least five days before its effective application.

 

17- COOKIES POLICY

 

A- WHAT ARE COOKIES?

Most of the information we collect from our websites is anonymous. Cookies, like other similar systems, are a data storage and retrieval tool used by web servers to store and retrieve information related to users.

They are only small data files that the browser store, sometimes, on your hard drive and contains information about what has been done by the page, which may be used to provide specific services, for advertising or as a base for the development of improvements or new products or services, sometimes free.

B- FOR WHAT ARE THE COOKIES?

In STEL SOLUTIONS we use this tool to know how often users use our services and which ones are more or less used, in order to improve the navigation of our website in accordance with the statistical patterns of behavior of our users.

This information is used only internally, with the aim of increasing our understanding of users behavior on the web, being a very important tool for us in order to improve the quality of our services and content.

C- OWN COOKIES

The own cookies that we use have the purpose of knowing the PARTNER (in it case) from which the STEL Order TRIAL USER or CLIENT comes; know the country fromm which a TRIAL USER comes at the time of registration, in order to preload the data related to their origin country; and known through what campaing in digital media ( in it case) comes the TRIAL USER or STEL Order CLIENT.
In any case, the use of such cookies means the obtaining of personal information.

D- THIRD PARTIES COOKIES

The third parties cookies we use atre those of Google Analytics, a web analytics service provided by Google, Inc., a Delaware Company, with head office in 1600 Amphitheatre Parkway, Mountain View (California), CA 94043, United States (“Google”). The information generated by the cookie about your use in the website (including your IP address) will be direcly transmitted and archived by Google in the servers of United States. Google Inc, has security measures and appropriate protection to the requirements of the European Union, by fulfilling the Framework Agreement of the US – European Union Privacy Shield, you can consult it here:

https://www.privacyshield.gov/participant?id=a2zt000000001L5AAI

Google will use this information on our consent in order to keep track of your use of www.stelorder.com, compiling reports of the activity and providing other services related to the activity of www.stelorder.com and the use of Internet. Google may transmit this information to third parties when its required by the law, or when this third parties process the information by Google, it’ll not associate your IP address with any other data available that Google has.

E- CONSENT AND REVOCATION

By using www.stelorder.com you consent to the processing of your infomarion by Google in the manner and for the purposes here indicated. As a user you can configure your browser to accept or reject all cookies or to receive a warning on the screen of the receipt of every cookie and you can decide in that moment whether or not to install it on your hard drive.
For this we suggest you to consult the help section of your browser and know how to change the configuration. You can browse through our portal even if you configure your browser to accept or reject all cookies of STEL SOLUTIONS, S.L., although you’ll not be able to enjoy all the functionality of the portal that requires its installation. In any case, you can delete the cookies implanted in your hard drive at any time, following the procedure established by your browser.

F- ACCEPTANCE OF THE PRIVACY AND COOKIES POLICY

Regardless of your choice by the use of cookies, the acceptance of this privacy policy implies that you have been informed in a clear and complete way about the use of storage devises and data recovery ( cookies) as well as the STEL SOLUTIONS, S.L. have the users consent to use them, as established in article 22 of Law 34/2002 of July 11, of the Information Society and Electronic Commerce Services (LSSI-CE).