Field service software for heating and cooling contractors
Manage installation, repairs, and maintenance
What can STEL Order do for your HVAC and refrigeration business?
Forget about paperwork and manage your HVAC and refrigeration installations quickly and professionally with STEL Order.
Quotes in seconds
Leave Excel behind and prepare professional quotes in record time.
Manage projects and deadlines
Organize tasks and track the progress of each of your jobs.
Get to know your customers better
Offer a more personalized service and strengthen your customer relationships.
Full mobility for your field techs with our mobile apps
Native apps for both Android and iOS.
Collect client signatures directly on your mobile device.
Manage work orders instantly
Receive instant push notifications.
Attach files to your sale documents, such as warranty info, technical documentation, photos, audio and video recordings, etc.
Track your techs in the field with GPS and assign jobs to the closest one.
Periodic and corrective maintenance
Create a registry of all client equipment under maintenance and easily plan and schedule periodic maintenance.
Track and monitor the service history for each piece of equipment including a log of all interventions.
View expense reports and access information on the health of your business in real time.
Comprehensive asset management
María José Blasco
“Technical support is very efficient, attentive, and solution-oriented. An invaluable help. 100% recommended.”
With over 3,251 real reviews on Google Play and the App Store
Expert Support Team
Telephone assistance
Chat with real people
Personalized experience
Trouble ticket service 7 days a week.
Job request management
Connect your email to STEL Order and make sure you receive your customers’ job requests instantly.
Manually or automatically assign them to your field techs.
Create quotes and invoices from your job requests.
Link multiple job requests to bigger projects.
Product management
Track your inventory.
Create special prices and multiple price lists.
Connect all your warehouses and work vehicles with Multiwarehouse.
Easily create bundled products and service packages from the products in your catalog.
Keep track of all your expenses and automate your supplier purchase orders.
+3000 reseñas
Frequently Asked Questions
In many ways! You can keep centralized control over your customers’ job requests, attaching photos, videos, and creating invoices, quotes, or work orders without losing traceability.
In addition, you can also plan preventive maintenance on your customers’ equipment more easily.
Our field service feature will help you track and monitor all your clients’ assets. This can be applied to any contracting business in the field service industry.
Schedule periodic maintenance for these assets and keep all your work notes organized, including warranty info, photos and videos of repairs, and client signatures approving the work.
Thanks to our GPS function, you can track your techs in real time and assign the job request to the nearest one, optimizing response times.
You can also group multiple work notes on a single invoice and use our recurring billing function to save time at the end of the month. With our bundled products add-on you can package several items from your catalog into a single product.
However you prefer, you can receive job requests by email and automatically assign them to the same technician, or create them manually.
From our technical service software, you can generate any invoices, work orders, or quotes you need based on those job requests, streamlining your company’s workflow.
Automatically assign Job Requests to the corresponding field tech.
Your tech receives a push notification on their cell phone or tablet where they can view all the details about the job: priority, the customer file, the equipment to be worked on, and GPS location of the jobsite.
You can also create any document in your workflow directly from this job request like quotes, orders, work notes, checklists, or invoices. In addition, you can attach photos, audio recordings and documents.
With STEL Order Inbox, every email you receive—at the address you choose or from your website’s contact form—is automatically converted into a job request.
Invite your customers to report breakdowns, alerts, or issues by sending you an email.
Save time in managing your technical service business.
Connect your office with your technicians, wherever they are.
Locate your technicians in real time so you can assign job requests or alerts to the nearest one, who will receive them instantly on their phone.
Customize technician roles so each one only accesses the information they need.
Configure your team members’ roles so they can only view, edit, or create the items you allow.
STEL Order’s Calendar saves time, eliminates errors, and improves communication among your employees.
It includes a shared event and task center where you can plan and schedule jobs, facilitating cooperation and collaboration.
You can create multiple work calendars and share them with your field techs.
You can also attach photos and other supporting documents to events to ensure everyone has the information they need to get the job done. All of this helps to streamline job request management and optimize your workflows.
Yes, you can monitor the output and consumption of the materials or supplies used.
This allows you to check whether they are being regularly depleted during the course of the work, especially in relation to field service management, including spare parts, tools, and other items that are consumed or worn out.
STEL Order provides a central registry of all your customers’ equipment where you can track and monitor upcoming periodic maintenance and the full service history.
When we designed STEL Order we knew that it had to keep working even if your coverage was spotty.
If you are working in a basement or another place with poor coverage, you can still show customers your catalog, create quotes, work notes, and invoices, schedule events in your calendar or check a client’s outstanding balance. All your data will automatically be syncronized as soon as your internet connection is restored.
Yes, your customers can pay you online directly from the invoices or other sales documents you send by email or text.
